FAQ

To schedule a consultation at one of our dispensaries with our on-site medical professional, please click here. Walk-ins are also welcome. Appointments are not required; however, we highly recommend scheduling one if you are new to medical marijuana.

Under Act 16 of 2016 (the Act or Medical Marijuana Program), the term “medical marijuana” refers to marijuana obtained for certified medical use by a Pennsylvania resident with a serious medical condition and is limited by statute in Pennsylvania to the following forms:

• Marijuana flower
• Capsules, tablets, troches
• Oils and concentrates
• Topical forms, including gel, creams, or ointments
• Forms are medically appropriate for administration by vaporization or nebulization
• Tinctures and liquids

SIGN UP ONLINE

1. Register for the program through the Medical Marijuana Registry at https://padohmmp.custhelp.com/app/login.
2. Registry information includes your name, address, and contact information.
3. You must have a PA driver’s license or State ID card to register.

VISIT YOUR DOCTOR

1. Once you have completed your online registration, have a physician certify that you suffer from one of the medical conditions that qualify for medical marijuana.
2. This physician must be registered with the PA Department of Health. A complete list of registered physicians may be found at medicalmarijuana.pa.gov.

PAY FOR YOUR CARD

1. Return to the Medical Marijuana Registry and complete your application.
2. Submit a $50 fee for your Medical Marijuana ID card. Note: Patients enrolled in Medicaid, PACE, CHIP, SNAP, and WIC may be eligible for a discount.
3. You will receive your Medical Marijuana ID card via mail.

VISIT A MEDICAL DISPENSARY

1. Once you receive your Medical Marijuana ID card in the mail, you may visit any Vytal Options medical dispensary location  (CLICK HERE TO VIEW OUR LOCATIONS) or any other approved dispensary in the state of PA.
2. Also, bring your state-issued ID card with you. First-time patients and caregivers are welcome to a free consultation with a medical professional at any Vytal Options dispensary location. 

For more information, please visit here.

We have six medical marijuana dispensaries open throughout the state of Pennsylvania! From cannabis flower, badder, live resin (a cannabis concentrate), and many forms in between – there’s a marijuana product available for your wellness journey!

Check out a Vytal Options dispensary near you to learn about this week’s dispensary deals, promotions, and product pricing.

• Each time you visit Vytal Options, bring your Medical Marijuana ID card and State ID or driver’s license.
• Cash or ATM card. Due to federal regulations, we do not accept credit cards. For your convenience, we accept ATM cards for a $3.00 fee. 
• We also accept CanPay and Paybotics.

Vytal Options proudly grants store credit in all our dispensary locations for defective products or quality issues within 14 days of purchase. Store credit requests will only be processed at the dispensary location which the product was purchased. Approved store credit may be used on the same day or applied to a future transaction, up to but not exceeding 14 days from the time it was purchased. Cash or debit card refunds are not provided at this time. 

In the cannabis industry, a defective product or quality issue is defined as a recalled or expired product, improperly dried, or containing mold, mites, or foreign objects, as well as a dispatched product with improper weight. Accessories exhibiting manufacturing defects, delivered in damaged packaging, or showing signs of electrical failure are also covered under this policy.

To return a product or accessory: 

• Bring the product back to the dispensary in which it was purchased.
• Have your original purchase receipt on hand.
• Make sure to have the original packaging and labels.
• Products cannot be returned due to dissatisfaction or personal preferences as they are not covered under our return policy.

Note: Credit can be used on the day of the claim or at a later date, within 14 days of purchase.

SIGN UP ONLINE

1. Register for the program through the Medical Marijuana Registry at https://padohmmp.custhelp.com/app/login
2. Select the appropriate option from the caregiver section.
3. You must have the patient’s Medical Marijuana ID number (as found on the patient’s profile) and a PA driver’s license or State ID card to register.
4. Registry information includes your name, address, and contact information.

COMPLETE A BACKGROUND CHECK

1. Background checks are run through IdentoGO. Their locations can be found here: identogo.com/locations
2. You cannot be approved as a caregiver if you have been convicted of a criminal offense that occurred within the last five years relating to the sale or possession of drugs, narcotics, or controlled substances.

COMPLETE AUTHORIZATION FORM

1. If you are a caregiver for a minor but you are not the patient’s parent, legal guardian, or spouse, you will need to be designated as a third-party caregiver.
2. Complete an ‘authorization to designate a third-party caregiver’ form and upload the completed form back into your caregiver profile.

PAY FOR YOUR CARD 

1. Return to the Medical Marijuana Registry and complete your application.
2. Submit the $50 fee for the Medical Marijuana ID card. Note: Patients enrolled in Medicaid, PACE, CHIP, SNAP, and WIC may be eligible for a discount.
3. You will receive your card via mail.

VISIT A MEDICAL MARIJUANA DISPENSARY

1. Once you receive your Medical Marijuana ID card in the mail, you may visit any Vytal Options Location or any other approved dispensary in the state of PA.
2. Bring your state-issued ID card or driver’s license with you.
3. First-time patients and caregivers are welcome to a free consultation with a medical professional at the dispensary.

For more information, please contact the medical marijuana help desk at 888-733-5595 or visit medicalmarijuana.pa.gov.

• Prior to your first visit, you’ll fill out a New Patient intake form to help our Vytal Options team learn more about your health goals and guide you on your personal navigation to marijuana wellness.  Note: This form can also be filled out when you come into the dispensary.
• Schedule an appointment with a Vytal Options’ pharmacist for a one-on-one consultation during your first visit. Speaking with our medical professionals about your goals for treatment and the medications you’re currently taking, is highly recommended for all new patients. 
• Upon arrival, you’ll need to present your Medical Marijuana ID card.
• When it’s time to enter the dispensary, you’ll be paired with a knowledgeable Wellness Associate who can help you find the right product for you.
• We encourage all patients to let us know if your product was able to provide relief. We will use this information to make better suggestions and individualize your experience.

Currently, PA does not accept out-of-state medical marijuana cards and does not have a reciprocity program. While other states may accept PA cards, PA dispensaries are only permitted to serve patients with PA medical marijuana cards. To qualify for medical marijuana in PA, you must be a resident of this state, and you must have a PA Medical Marijuana ID card to purchase from a PA dispensary.

Only approved medical marijuana patients (and their approved caregivers) can purchase medical marijuana in Pennsylvania, as recreational cannabis is not legal. The amount of marijuana a medical marijuana patient or caregiver is permitted to purchase had been a one-month’s supply, though recently the Governor signed a law increasing the amount to a three-month supply.

f you are interested in exploring your future as a Vytal Options team member, please see our available opportunities listed here.                 

For more questions and first-time visitor inquiries, contact us! Please visit our Contact Us page here.